Top 9 CRM Trends For 2024
As the CRM market continues to boom, businesses must stay abreast of transformative trends that could reshape customer relationships and strategic approaches in 2024. Following the explosive rise of AI technology in 2023, the looming question is: How will it impact CRM this year? This blog post will explore the top 9 CRM trends in 2024 and some use cases of AI in CRM.