Full CRM Solution For Automobile
– Customers want to build a centralized CRM system to manage customer data from many existed sources.
– Customers also want to have channels to communicate with users via: email, App, web; promote the customer-care and acquisition of new lead through digital platforms.
Scope Of Work
The project consists of two main parts:
Customer Portal (CP)
- CRM: Customer management
- Management of communication channels with customers
- Revenue reports
- Management and statistics of promotions
- Internal reporting
- Approving flow
- Communication channels:
- SNS Marketing
- SMS Marketing
- Email MKT, Web
- Customer App
- Outstanding features:
- Service appointment
- Loyalty point & e-Voucher
- Maintenance Period reminder
- Promotional program
- Providing full stack services from requirement, developing, testing to go live and maintenance.
- Advise customer on the most optimal solutions in both technology and business.
- Using Odoo – an open-source ERP platform to reduce risks and costs when deploying.
- Main contribution to the digital transformation process for customers.